The Rapid Results Diploma – Introduction to Contact Centers
Month long online training in the basics of Contact Center Operations
Workbooks marked by NZ assessors
GUARANTEED interview for student upon satisfactory completion of the course
The Rapid Results Diploma – Opportunity for Near Hires
Have a candidate that didn’t quite have the skills and knowledge to be offered a job?
Hand them to us, and we will train them up with our Diploma!
Advanced Career Development for Existing Staff
We have more advanced courses for those with a bit more experience and knowledge – we can help them go from great to exceptional!
These courses cover an extensive range of subjects, including Team Leadership, Profiling, Coaching Techniques and Stress Management
Tailor-Made, In-House Training
We have advanced courses in Customer Service, Sales, Handling Challenging Customers and many more
We can tailor-make a training course, specifically targeting the needs and requirements of your company
"I learnt essential skills and advanced knowledge in customer service, teamwork, time management and other practical topics. What I leant in the Rapid Results Diploma course did MAKE A DIFFERENCE IN MY WORKPLACE: I have more CONFIDENCE & better experience even in handling tough situations."
Rapid Results Diploma Graduate
What Sets Us Apart??
Rapid Results is a market leader for staff training and development in New Zealand. We specialise in Contact Center Training, however we have experience spanning a number of industries.
We specialise in the following areas:
Why Should You Choose To Train With Us?
- We have extensive experience in the field – both domestically and internationally
- We provide a 100% GUARANTEE of evident results/return on investment
- We have the ability to customise training in a timely manner We focus on putting our clients’ needs FIRST – we want to ensure you have the best training experience possible!
- Our Facilitators are both highly experienced and highly knowledgeable in their fields
- We have provided training in New Zealand, Australia, The UK, The Philippines, Japan, China, India, and South Africa
- We provide 3 months’ free follow-up support subsequent to training
Training Delivery Methods
Class Room Training
- Motivating environment
- Cultivation of a social community Immediate feedback
- Knowledgeable and experienced facilitators
- Classroom interaction gives greater opportunity for discussion and questioning – vital in the learning process
- Practical and hands on use of the tools and techniques learned will help with implementation back at work
Online Training
- Cost effective 24/7
- Accessibility Better suited for the Millennial workforce
- Adaptability – we have the means to alter online courses based on feedback/progress
- You will have the ability to train any number of employees either immediately or in the future
- Ability for employees to learn at their own pace and maintain control of their own learning
Blended Training
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- Provides a personalised training experience, with customized feedback
- Having online training in-between classroom sessions will help to embed learnings
- Progress will be more accurately monitored with both online assessment and interaction within classroom sessions
- A blended approach will cater to both those who prefer classroom training, as well as those who prefer online training
- Provides a good cohesion of supported and independent learning
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