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Tony Burnet

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Lego Serious Play Certification

meet our happy customers

inland revenue

“The session was fantastic. There were a lot of benefits for the group and they were blown away by the outcomes. The depth of response was excellent and was even more obvious when the group reflected after the session of how much of an impact the responses and discussion had in their roles.”


"I learnt essential skills and advanced knowledge in customer service, teamwork, time management and other practical topics. What I leant in the Rapid Results Diploma course did MAKE A DIFFERENCE IN MY WORKPLACE: I have more CONFIDENCE & better experience even in handling tough situations."


"LEGO Serious Play helped produce the best strategy day I’ve ever experienced. The team really got into it and they all got to walk away with the Lego and still have Lego on their desks today. We did that a couple of months ago and they’re still talking about it today."

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Why I train in the Soft Skills Area

I am often asked if I can help people get a job and my first question is normally “What qualifications do you have?”

Invariably the answer is a degree or tertiary qualification which in itself is impressive. However often it is the unasked question that stays with me most.

While your technical skills may get you the job initially, your people skills are what opens most of the doors in the future. Your work ethic, your attitude, your communication skills, your EQ and other personal attributes are the soft skills that are crucial for career success.

In the past I have employed IT consultants and all of them had great technical knowledge. The ones I wanted were people I could talk to in a language I could understand and didn’t make me feel ignorant . Knowing how to get along with people – and displaying a positive attitude are crucial for success.

In this age of recorded messages, WhatsApp, internet you name it the personal skills are being overlooked. So as Director of Rapid Results I focus on the people skills.

For some reason , organisations seem to expect people to know how to behave on the job. That’s why it is so important to focus as much on soft skills training and development as you do on traditional hard skills.

Contact me anytime if you want to see your staff develop these highly sought after skills. Email me at

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